Trouble shooting - Presentation problems
Visual Nexus has special mode for giving a PowerPoint presentations in a virtual meeting. This gives very fast transitions and provides an annotation capability for white boarding. However there are a number of factors that can cause a meeting participant to not see the presentation.
The person who can't see the presentation is using full screen video?
This is the most common cause for one of the meeting participants saying they can't see the PowerPoint being presented. When they are using the full screen for the video images it hides the presentation behind the video image. The solution is to return the video to a normal window. Alternatively if you have dual monitors you can have the video on one screen and the presentation on the other.
Presentation mode will not work with a video conferencing room system
You can only send or view a PowerPoint presentation during a virtual meeting if you are using a Visual Nexus software client.
You must have Microsoft PowerPoint installed on your computer to see the presentation.
Visual Nexus distributes the presentation via the Hub Meeting server and each participant in the meeting views their own version of the presentation file on their local computer. You must have PowerPoint loaded on your computer to see or send a presentation.
Wrong version of PowerPoint installed
The latest Office 2007 version of PowerPoint uses different file formats to earlier versions of PowerPoint. Users of Office 2007 can view all presentations, but users of older versions of PowerPoint will not be able to view Office 2007 files.